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Job Responsibilities: This position is managing and implementing telephony applications. These applications will primarily be focused on the Cisco platform and will include integration with other platforms and other call center based tools such as workforce management, quality recording, etc. Provide engineering, design and technical support for customer and/or internal telephony applications and networks. This position will analyze telephony application/network performance and make recommendations for improvements as well as provide third level of technical support for telephony applications, including root cause analysis and permanent resolutions. Perform complex technical analysis of software, hardware, and network systems, systems integration for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches. Conducts analysis, prepares reports, and works on project implementation. May serve as technical liaison with vendors.
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