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Senior Systems Engineer Bridgeport 2072093


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Location: Ridgefield,CT

Who we are:

We are a Managed Service Provider and Value Added Reseller of computer and network systems and IT Services. Our portfolio of clients includes small and medium sized businesses, healthcare and light industrial companies. We have an immediate full-time opening for a Senior Systems Engineer in our Ridgefield, CT location.

Description:
The Senior Systems Engineer supports the daily operation of our technical services group and is the final escalation point within the customer care and technical support organization. Technical issues that cannot be resolved by levels 1 / 2 support staff are escalated to the Senior Systems Engineer. The Senior Systems Engineer is capable of troubleshooting and resolving the most difficult and complicated issues concerning Networking, Windows/Linux Server Environments, VM Ware, Sonic Wall Firewalls and routers, and Ruckus Wireless Environments. This position works closely with the Help Desk Supervisor, Project Supervisor and Sales Department to provide high-level technical expertise.

Skills:

Advanced problem-solving skills with experience working on a help desk or in a technical support role in a Managed Services environment

Advanced working experience with VM Ware environments and building VM Ware and Windows Servers

Advanced network design and configuration experience, specifically, SonicWall and Cisco routers and switches

Advanced knowledge of LAN/WAN technologies and able to design efficient networks including designing VLANs and VPNs and network security with a deep understanding of routing

Advanced troubleshooting of networking issues including using tools such as Auvik and other tools to diagnose and resolve networking traffic and packet issues

In-depth experience with Remote Desktop and Exchange Servers

Experienced at using scripting and automation tools

Windows and Mac Workstation Desktop Advanced Troubleshooting and problem-solving skills

Experience with ticketing and RMM systems, preferably ConnectWise and LabTech RMM

Positive attitude, attention to detail and team player

Excellent written and verbal communication skills and willing and able to speak confidently with C-Level executives


Responsibilities
Level 3 Help Desk and Network Support

Handle escalated help desk tickets and resolve issues daily and document in ConnectWise.

Troubleshoot and resolve level 3 tickets and tickets that have been opened for a long time.

Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring.

Participate in on-call rotation with all engineers.


Project Management Support

Assist in the overall management of projects including project design, planning and implementation

Mentor project and help desk engineers to strengthen skills

Education

Courses completed in computer technology

Bachelor's Degree

A+ Certification

Network + Certification

CCNA or MCSE Certification


Things that would help:

Know what youre talking about and love it

You want to provide our customers with a great experience

If you embrace technology

If you support us all the time

If youve done this before

If you really want to grow your career and not just passing through

Understand how important culture building in a business is

If you bring really cool ideas about building employee morale and having fun


Compensation
Commensurate with experience
Full time
Benefits
Health, dental, retirement, PTO and lots of other great benefits in a fun environment.

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